FAQS

Frequently asked questions

Virtual STEM

CloudLabs is a virtual environment for the learning of STEM subjects (Science, Technology, Engineering and Mathematics) and professional areas, and is composed of multimedia content and virtual laboratories which simulate real-life scenarios through challenges, allowing the development of skills such as problem-solving, learning to learn, critical thinking, autonomous learning and decision-making.

Academy is the CloudLabs educational community. Here teachers can find guides, video tutorials, support and other helpful resources to enable them to use the laboratory practices to their maximum potential.

We offer two types of licensing. Both types can be acquired as a yearly license or as a perpetual license, which has a duration of 6 years.

Per-device licensing: this licensing model offers the possibility of buying a license for a minimum of 20 different devices, which may be tablets or computers. It is aimed at edcational institutions which do not have a good internet connection and which have a large number of students.

The main advantage of per-device licensing is that it allows users to access the simulators offline.

Per-student licensing: this licensing model makes it possible to acquire licenses for a minimum of 100 students, who will each have a username and password with which to access the CloudLabs environment. It is aimed mainly at educational institutions which have a good internet connection and which have LMS platforms such as Blackboard, Canva or Moodle.

Educational institutions can request a personalized price quote by filling in the contact form or using the chat on the CloudLabs website.

CloudLabs provides individual licensing packages to students, parents and teachers. These can only be acquired through the store. You can request assistance with the purchase by filling in the form or using the chat on the cloudlabs.us website.

From 8:00 to 18:00 (EST)

Once the payment has been made, the invoice will be sent by email. If the user requires a copy of the invoice, they can make the request by sending an email to: contabilidad@cloudlabs.us.

The licenses will be activated in a maximum of 24 hours.

The licenses last for a year once they have been generated.

The CloudLabs learning environment can be integrated into LMS platforms such as Blackboard, Canvas, Brightspace and Moodle through the LTI protocol.

You can request a demo by filling in the contact form. Once the form has been sent, one of our consultants will contact you via email or telephone in order to arrange the demonstration.

If the password recovery process is unsuccessful via the website, you can contact us at info@cloudlabs.us with ‘password recovery’ in the subject line of the email.

The user will receive an email with a link where they will be able to download the CloudLabs application onto their tablet or computer. The email contains the license number.

When the application is executed, it will be installed on the device, and the user will need to enter the license number into the box as requested. Once it has been validated, they will be able to enjoy the CloudLabs environment and the virtual laboratories through laboratory practices which simulate real-life contexts.

The store is a space created to allow institutions, teachers and members of the CloudLabs community to acquire the CloudLabs laboratories in the different licensing models quickly and safely.

To make purchases, you will need to register on the platform.

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