You can access CloudLabs on any device with an internet connection by visiting my.cloudlabs.us through a web browser.

The optimal connectivity for the correct functioning of the CloudLabs platform is 20 MB of Internet; if you have less bandwidth, you can still access it, but it may take a bit longer to load.

Yes, the CloudLabs platform is safe, free of viruses, advertising, and inappropriate content.

If you have any technical issues with the platform, you can contact support via Freshdesk or send an email to helpdesk@cloudlabs.us.

No, renewal is not automatic. You must decide whether you want to purchase a CloudLabs license again.

You will have curricular content in the learning units, which reinforce the theoretical concepts of the laboratory practices, as well as pedagogical guides that you can download here, find the area you purchased and access the guides for each simulation.

The simulations can be run in any order you like; the goal is for your child to learn the concepts and develop different skills.

If you press the “Trash Can Icon” button, the laboratory environment will be reset; however, you can keep the information entered in the data log and additional questions sections.

No, the simulations are designed to be developed as you enter each. If for any reason, you have to interrupt their development, you will be able to generate the laboratory report. However, your grade may be affected if you haven’t completed all the data log fields.

If you have any additional questions regarding the CloudLabs gamified simulated environment tools, you can find information in the Activation Guide.

Remember that you can explore the learning unit and pedagogical guide, however, if you require additional support you can contact our support channels.